Under this policy, VinFast will provide compensation to customers in the U.S., Canada, and Vietnam if their EV breaks down or experiences serious quality issues.
There are three types of issues defined by VinFast. Type 1 issues, which cause inconvenience but do not impact the use of the vehicle, will entitle customers to receive $100 (or CA$160 in Canada) for each issue.
Type 2 issues render a vehicle inoperable, and customers will receive $300 (or CA$480 in Canada) in addition to roadside assistance.
If the repair time for an issue exceeds three days, it falls into Type 3, and customers will receive $100 per day (starting from the fourth day) that their vehicle is being serviced by VinFast.
VinFast reserves the right to determine the type of issue and will make payments in the form of cash or service vouchers, subject to certain conditions.
The policy is a short-term warranty that can end with seven days' notice. It is currently available in the U.S., Vietnam, and Canada, with plans to extend it to Europe when VinFast starts delivering vehicles there.
Source: VinFast