More than 10,000 Jaguar Land Rover customers in the UK are currently waiting for their cars to be repaired, according to Autocar. However, the Range Rover manufacturer is facing a "bottleneck" at one of its parts suppliers, which means it has been unable to get the necessary components quickly enough. As a result, a backlog has built up and more than 5,000 JLR cars are now off the road waiting for repairs.
The parts supply problems originate at JLR's Mercia Park facility in the Midlands of the UK. The backlog has gotten so bad that instead of waiting for new parts, the automaker is instructing service centers to use used parts to patch up cars and get them back on the road.
Now owners are finding out about the fixes, and they're not happy. Autocar spoke to a Range Rover Evoque driver who had his car fixed with a " refurbished engine and turbochargers," according to engineers at consumer watchdog Reject My Car.
The driver was originally told that the parts to fix his car wouldn't be available for more than seven months. However, it was soon re-inspected, miraculously repaired and sent back out on the road. However, although the parts used were official JLR components, they turned out to be used. JLR told Autocar:
“It is JLR’s top priority to resolve the temporary parts delays some of our retailers are experiencing and minimize the impact to our clients.
“The use of parts locally sourced by our retailers for replacement and repair is a long-established practice in exceptional circumstances, provided those parts are fit for purpose and meet JLR specifications. This is clearly stated as part of any warranty agreement.”
But the Evoque owner isn't the only JLR driver who has been hit with a long wait for parts. a to be suspicious of a repair job carried out by the company. One Range Rover Sport driver had to wait six months for a new wiring harness for his car. By the time it arrived, he had already rejected the car.
Source: Autocar
