The incident occurred during the truck's first charging session at a Supercharger station in Destin, FL. It involved a coolant leak, which Tesla later stated was not covered under their warranty. This event took place recently and has sparked significant discussion among the Tesla community.
The owner reported the issue on the CybertruckOwnersClub forum with a post titled “35 miles until Cybercrap.” They expressed dissatisfaction with both the delivery condition of the truck, which was noted to be dirty and partially charged, and the response from Tesla regarding the breakdown. The forum user, known as Cybeast, highlighted that new vehicles are usually delivered fully charged and clean, standards that were not met in this case.
Tesla initially informed the owner that coolant leaks were excluded from warranty coverage but decided to send a tow truck after persistent requests from the customer. The truck is now presumably at a service center, although it is unclear how long repairs will take. This situation has raised concerns about Tesla's warranty terms and customer service quality.
The cost of the Cybertruck is stated to be in the six-figure range, which sets high expectations for product quality and customer support. Considering this investment scale, customers anticipate more attention to detail and adherence to service commitments from high-end manufacturers like Tesla.
Members of the CybertruckOwnersClub have actively discussed this event, serving as a caution to other potential or current owners about possible issues they might face.
Source: Cybertruckownersclub
